General Terms and Conditions of the Loyalty Program (hereinafter referred to as the "Conditions")
Company:
EVONA ELECTRONIC, spol. s r.o.
ID: 313 41 357
Registered office: Stará Vajnorská cesta 17, 831 04 Bratislava, Slovak Republic
registered in the Commercial Register of the Municipal Court of Bratislava III, entry number: 4260/B
(hereinafter referred to as the “Operator”)
Definitions:
The terms used within these Conditions have the following meanings, unless expressly stated otherwise in these Conditions.
“Application” = computer application accessible on the website www.bet-x.cz. Through this Application, the Participant participates in Internet technical games, Internet betting, and Internet numerical lotteries operated remotely via the Internet network within the meaning of Section 73 et seq. of the Gambling Act. For the purposes of these Conditions, the Application also means a software application designed for mobile or other devices that allows access to the Internet;
“Numerical Lottery” = lottery within the meaning of Section 3(2)(a) of the Gambling Act in conjunction with Section 18(2) of the Gambling Act, in which the Prize is conditional upon guessing a certain number, several numbers, a combination of numbers, or numerical sequence;
“Gambling Games” = gambling games pursuant to Section 3(2)(a) and (b) of the Gambling Act operated by the Operator in the Betting Office and gambling games pursuant to Section 3(2)(a), (b), and (e) in conjunction with Section 73 et seq. of the Gambling Act operated by the Operator remotely via the Internet network, all in accordance with applicable legal regulations based on individual basic permits issued by the Ministry of Finance of the Czech Republic;
“Gaming Plan” = Gaming Plan for lotteries, Gaming Plan for betting, and Gaming Plan for technical games operated remotely via the Internet network, all approved by the Ministry of Finance of the Czech Republic;
“Player” = a natural person who has successfully completed the Registration process in order to participate in the Gambling Games operated by the Operator;
“Internet Numerical Lottery” = a variant of operating the Numerical Lottery remotely via the Internet network;
“Internet Betting” = a variant of operating Betting remotely via the Internet network;
“Internet Technical Game” = a gambling game operated under Section 3(2)(e) in conjunction with Section 73(1) of the Gambling Act remotely via the Internet network. The Internet technical game is operated through the Operator’s software gaming system, which generates a random result process based on RNG;
“Betting Card” = a chip card used to identify the Participant when accessing the User account at the Betting Office. The Betting Card can only be obtained after fulfilling all Registration conditions, either directly at the Betting Office or the Betting Card may be sent to the Participant by mail to the address provided at their User account;
“Betting Office” = an establishment where the Operator provides its services, especially accepting bets and paying out winnings;
“Terminal” = a betting terminal located at the Betting Office. The Terminal is a device equipped with the Bet-X program, through which Participants place bets. Cash receipts are processed by a coin and banknote acceptor, while receipts from winning Tickets are processed by reading the Ticket barcode using a barcode reader or entering the Ticket number in the ticket verification section on the main screen of the Terminal;
“Ticket” = confirmation of a placed Betting or Lottery bet, containing all relevant information specified by the Gambling Act and the Gaming Plan and based on which a claim to winnings can be made;
“Participant” = a Player who has completed Registration with the Operator to participate in the Gambling Games and has joined the Loyalty Program;
“User account” = an account established by the Operator for the Player after completing Registration. This account records the Player’s specified monetary transactions and information about their participation in Gambling Games, including deposits, bets, and winnings, separate from the funds of other Players and the Operator;
“Loyalty program” = a customer program aimed at supporting relationships with the Operator’s customers;
“Prospective participant” = a natural person who has reached the age of 18 at the time of the prospective participation in Gambling;
“Gambling Act” = Act No. 186/2016 Coll., on gambling, as amended;
The above definitions shall apply mutatis mutandis to the singular and plural forms of the defined terms.
I. Introductory Provisions
These General Terms and Conditions of the Loyalty Program govern the rules and conditions of the Loyalty Program.
II. Conditions and Creation of Participation in the Loyalty Program
- The loyalty program takes place at selected Collection Points of the Operator, on the Operator’s website www.bet-x.cz, and in the Application. The list of Collection Points participating in the loyalty program is provided on the Operator’s website. The Operator may change this list at any time without giving reasons.
- Only a natural person who has reached the age of 18 at the time of participation in the loyalty program, is fully capable of legal acts, and has fulfilled all other Registration conditions under the Gambling Act can become a Participant in the loyalty program. A person who does not meet these conditions cannot become a Participant in the loyalty program.
- A person who is a) in an employment or other similar relationship with the Operator, b) in a supplier relationship with the Operator, or c) in an employment or other similar relationship with a person who is in a supplier relationship with the Operator cannot become a Participant.
- Participation in the loyalty program arises at the moment when the Registration is completed, and the Participant agrees to the wording of these Conditions.
- By participating in the loyalty program, the Participant gains the right to enjoy benefits and participate in advantages and promotions organized by the Operator for Participants, in accordance with the special conditions applicable to such benefits and promotions.
- Participation in the loyalty program is free of charge. Participation in the loyalty program is non-transferable. Multiple participation in the loyalty program is not possible.III. Rights and Obligations of the Operator
III. Betting Card
1. Use of the Betting Card
1.1. The betting card can be used at the Operator’s Collection Point, in accordance with these Terms or the relevant terms applicable to specific benefits and promotions, unless otherwise specified by the Operator.
1.2. The betting card is non-transferable. Only the Participant to whom it was issued is authorized to use the betting card.
2. Issuance of the Betting Card
2.1. The betting card is issued to the Participant at the Operator’s premises during their Registration under the Gambling Act.
2.2. The betting card remains the property of the Operator. Any liability of the Operator for damages arising from damage, misuse, or loss of the betting card is excluded.
3. Validity of the Betting Card
3.1. The betting card is valid for the entire duration of the Participant’s Registration and in accordance with these Terms, unless otherwise specified by the Operator.
3.2. Upon termination of Registration, the betting card becomes invalid, and the Participant loses the right to participate in benefits and promotions if they were linked to the betting card.
3.3. Upon termination of Registration, the Participant is required to return the betting card to the Operator at the Collection Point.
4. Security of the Betting Card
4.1. The betting card is secured with a special numeric PIN code. The PIN code is recorded in the Operator’s system. After the issuance of the betting card, the Participant may change the PIN code at the Operator’s Collection Point.
4.2. The PIN code serves as a security element for authorizing operations carried out with the betting card in accordance with these Terms or the relevant terms of benefits and promotions. The Participant is responsible for ensuring that the PIN code is not used without authorization.
4.3. Any liability of the Operator for damages arising from the misuse of the PIN code is excluded.
5. Duplicate Betting Card
5.1. In cases specified in points 6 and 7 of these Terms, the Operator may issue a new betting card to the Participant, which will replace the original betting card.
5.2. There is no legal entitlement to the issuance of a duplicate betting card. The Operator reserves the right to refuse the issuance of a duplicate betting card without giving a reason.
5.3. Upon issuance of a duplicate betting card, the validity of the original betting card is terminated. Selected benefits may be transferred to the duplicate betting card.
5.4. The rules applicable to the betting card under these Terms and the relevant terms of benefits and promotions also apply to the duplicate betting card.
6. Loss and Theft of the Betting Card
6.1. The Participant must report the loss or theft of the betting card personally at the Operator’s Collection Point or by calling the Operator’s call center at 800 900 890.
6.2. The Operator may issue a duplicate betting card to the Participant who has lost or had their betting card stolen in accordance with point 5 of these Terms. The Operator is not liable for the misuse or unauthorized use of a lost or stolen betting card.
7. Damage to the Betting Card
7.1. The Participant must report damage to the betting card personally at the Operator’s Collection Point.
7.2. The Operator may issue a duplicate betting card to the Participant whose betting card has been damaged in accordance with point 5 of these Terms. The Operator is not liable for the misuse or unauthorized use of a damaged betting card.
8. Fee for the Betting Card
8.1. If the Participant intentionally loses, damages, frequently exchanges, or forgets the betting card, the Operator reserves the right to charge a fee for its replacement. If there are multiple replacements, the Operator reserves the right to recover from the Participant the costs associated with the production of the card.
IV. Termination of Participation in the Loyalty Program
1. Participation in the Loyalty Program may be terminated:
- By the Participant without stating a reason. The Participant cancels their participation/registration in the Loyalty Program on the Operator’s website or by sending an email to info@bet-x.cz.
- By the Operator
a) In case of any action by the Participant leading to a breach of these Terms,
b) In case of any action by the Participant leading to the misuse of the benefits mechanism, particularly any action by the Participant aimed at unlawfully obtaining benefits to which the Participant is not entitled,
c) In case of reasonable suspicion of the Participant’s breach of these Terms or the relevant terms of benefits and promotions,
d) In case of the Participant’s action contrary to good morals, especially actions by the Participant leading to unauthorized use of the betting card by someone who is not the holder,
e) In case of the Participant’s death,
f) In case of the Participant’s registration in the Registry of individuals excluded from participating in gambling maintained by the Ministry of Finance,
g) In case of the cancellation of the User Account based on the Gambling Act or relevant provisions of the Gaming Plan,
h) For any other reason at the sole discretion of the Operator.
2. Participation in the Loyalty Program terminates at the moment of the decision by the Operator. Upon termination of participation in the Loyalty Program, the Participant loses the right to any benefits and promotions resulting from participation in the Loyalty Program or holding the betting card in accordance with these Terms or the relevant terms of benefits and promotions.
V. Duration of the Loyalty Program
- The loyalty program is established for an indefinite period, and the Operator reserves the right to
terminate this program at any time without compensation. - Termination of the Loyalty Program is valid and effective upon the publication of a notice of
termination of the Loyalty Program at the Operator’s Collection Point, on the Operator’s website, or
in the Application. Upon termination of the Loyalty Program, the Participant loses the right to any
benefits and actions resulting from membership in the Loyalty Program in accordance with these
Terms or the relevant terms of benefits and actions
VI. Loyalty Program Principles
1. Loyalty Program
1.1. Within the Loyalty Program, an algorithm is predefined to calculate Loyalty Program points for each Participant.
1.2. The balance of Loyalty Program points is recorded separately for each User Account in a points account established for the respective User Account in the Operator’s system.
1.3. Account information is available to the Participant on the Terminal, on the Operator’s website, and in the Application upon the Participant’s login to their User Account.
2. Use of Betting Card
2.1. The Participant presents the Betting Card, of which they are the holder, to the Collection Service, where they intend to participate in a Numerical Lottery or Betting according to the relevant Gaming Plan, thereby enabling the Collection Service to verify that the Betting Card is presented by its authorized holder.
2.2. The Participant must not use a Betting Card of which they are not the holder within the meaning of these Terms.
3. Bonus Points
3.1. The use of the Betting Card as described in point 2 triggers a process in the Operator’s system that utilizes an algorithm to load Bonus Points onto the Participant’s account. The crediting of points will be reflected on the User Account after 24 hours.
3.2. Bonus points can be used by the Loyalty Program Participant to cover selected activities offered at the Collection Point, on the Operator’s website, or in the Application.
3.3. Details regarding Bonus Points, their acquisition, crediting, and utilization are available at the Collection Point, on the Operator’s website, and in the Application.
3.4. The Operator reserves the right to change the benefits, promotions, crediting, and utilization of Bonus Points at its discretion.
3.5. To use Bonus Points at the Collection Point, the Loyalty Program Participant must prove their identity with a valid Betting Card, of which they are the holder and for which the respective account was established. If the Participant fails to prove their identity with a valid Betting Card, of which they are the holder and for which the respective account was established, it is not possible to utilize promotions, benefits, and Bonus Points.
3.6. To use Bonus Points on the Operator’s website or in the Application, the Loyalty Program Participant must log in to their User Account. If the Participant fails to log in to their User Account, it is not possible to utilize promotions, benefits, and Bonus Points.
3.7. The Operator reserves the right to deny the Loyalty Program Participant the use of promotions, benefits, and Bonus Points if there is reasonable suspicion of actions by the Loyalty Program Participant aimed at the unauthorized use of the Betting Card, of which they are not the holder. The Operator may also decide to deny such use in other cases, especially in case of a breach of these Terms, at its discretion.
3.8 In the case of unauthorized crediting of bonuses, funds, or other benefits to the Participant’s User Account, particularly as a result of a technical error, human error, or any other mistake, the Participant shall have no legal claim to such unauthorized funds. The Operator is entitled to withdraw these funds or part thereof from the User Account at any time, even without prior notice. If the Participant has already used or withdrawn part or all of the unauthorized bonus or funds in the meantime, the Operator shall have a claim against the Participant corresponding to the amount of the unauthorized funds used or withdrawn. The Participant is obliged to inform the Operator immediately after learning or having reason to believe that funds have been credited to their User Account without authorization.
VII. Identification of the Prospective participant
1. Subject of identification
1.1 The subject is the identification of the Prospective participant in accordance with § 11 paragraph 7 of Act No. 253/2008 Coll. on certain measures against the legalization of proceeds from criminal activity and the financing of terrorism (hereinafter referred to as the “AML Law”) which includes securing and verifying the identity of the Prospective participant for the purposes of starting and maintaining a business relationship between the Operator and the Prospective participant (Player).
1.2 The Prospective participant agrees to provide copies of the identity card and supporting document to the Operator for the purposes of this identification.
2. Identification procedure
2.1 The Prospective participant sends the Operator a copy of his identity card and one other supporting document to verify his identity. These documents may include, for example, a driver’s license, passport or other official document. These copies must be made in such a way that they are legible and allow verification of the identity of the person identified with the image on the identity card.
2.2 The Prospective participant proves the existence of a payment account held in his name with a credit institution that is not held in a high-risk third country. The proof will include the provision of a document from the relevant bank confirming the existence of such an account.
2.3 The first payment from this account to the Operator’s account will serve as proof that the account is in the name of the Prospective participant and that the Prospective participant has control over this account. If the given payment system allows it, this payment will contain information about the purpose of identification and designation of the Operator.
3. Obligations from identification
3.1 The Operator undertakes to store all documents and information provided by the Prospective participant (Player) in accordance with applicable legal regulations and to ensure that this information is not misused or inaccessible to unauthorized persons.
3.2 The Prospective participant (Player) guarantees the truthfulness and completeness of the information and documents provided and undertakes to update this information in the event of any changes.
VIII. Final Provisions
- The Operator reserves the right to change these Terms at any time.
- Unless otherwise stated, changes to these Terms are effective immediately upon publication of such changes at the Collection Point, on the Operator’s website, or in the Application. Once the new Terms become effective, the Loyalty Program Participant is deemed to agree to such changes upon the use of the Betting Card or logging in to their User Account on the Operator’s website or in the Application, in accordance with these Terms or the relevant terms of benefits or promotions.
- In cases not expressly regulated by these Terms or the relevant terms of benefits or promotions, or in case of disputes, the Operator decides finally at its discretion.
- These Terms are valid and effective as of 08.10.2025.
In Bratislava on October 08, 2025